Terms and Conditions
Please read the following Terms and Conditions carefully.
Any user of this website is bound by the following terms and conditions which can be altered at the discretion of Baby Buds at any time.
Note: If you are under the age of 18, you must use this website with the guidance of a responsible adult.
Some products sold by Baby Buds contain alcohol. You must be at least 18 years of age to place an order containing alcohol and the intended recipient must also be at least 18 to accept delivery.
Ownership and Trademarks
Baby Buds (TM) is a trademark licensed to Baby Buds Pty Ltd, which has registered business premises at Level 4, 303 Coronation Drive, Milton, Queensland, Australia. Baby Buds is an Australian owned and operated company.
Privacy
Baby Buds respects the privacy of users of our website. Our privacy policy is available at Privacy Policy and forms a part of these Terms and Conditions.
Feedback
Baby Buds welcomes all forms of feedback regarding our product, services, website and any other part of our company. Please be aware that any feedback you provide is not considered to be confidential and will become the property of Baby Buds to use at their liberty.
Ordering Products and Services
You must have a valid credit card that you have full authority to use or transact using PayPal, to place an order with Baby Buds.
You may place an order through the website or via our call centre by phoning 1300 BABY BUDS (1300 222 928). Once your order has been processed you will receive a tax invoice or order confirmation that contains your order details to your email address.
Pricing
All prices quoted on this website are in Australian dollars, inclusive of Goods and Services Tax (GST).
A surcharge of 3.5% is applicable for payments made with American Express credit card
A surcharge of 3% is applied for payments made with Diners Club credit card
Colours and Availability
If specific product components become temporarily unavailable, other components of greater or equal value may be substituted to facilitate delivery of your order on time.
Promotions
Please read the specific conditions that are associated with each promotion, discount or offer that is connected to Baby Buds.
Delivery
Baby Buds delivers nationally in Australia for a delivery fee of $11.95. We guarantee that your product will be delivered on the requested day by 5pm.
Baby Buds will endeavour to deliver the product on the specified delivery day, however will not be responsible for delays that are beyond the control of Baby Buds. This may include but is not limited to:
- The recipient address provided is incorrect,
- The contact number provided on the order is incorrect,
- The recipient is not present at the delivery address.
Items that contain alcohol cannot be left at a delivery location if a person over the age of 18 is unavailable to receive the order (e.g. The order cannot be left at the front door if nobody is home).
Order Cancellation & Variation Policy
An order can be varied or cancelled with two business days' notice by contacting our customer service centre on 1300 BABY BUDS (1300 222 928). The amount of your order will then be refunded on your credit card.
Orders cancelled after the two business days notice period cannot be refunded.
Severability
If anything in these Terms and Conditions is deemed unenforceable, illegal or void then it is severed and the rest of the Terms and Conditions remain in force.
Contact us
If you have any questions or comments, please email us at CustomerService@babybuds.com.au or phone 1300 BABY BUDS (1300 222 928).
Your privacy is important to Baby Buds. This policy provides information about the personal information that Baby Buds collects and the ways in which Baby Buds uses that personal information.
Why do we gather information?
Baby Buds gathers personal information to improve our product offerings and customer service, to personalise the website for your shopping experience and to let you know of any new offers or discounts.
What information do we gather?
Baby Buds may collect and use the following kinds of personal information:
- Information that you provide when registering with the website such as your name, address, telephone number(s), e-mail address;
- Information about transactions (including transactions not completed or cancelled) carried out over this website or via our call centre including product(s) ordered, recipient details, order dates, credit card numbers;
- Information about your use of this website including visits, page views, average time on site, browser type, operating system, connection speed, IP address, internet connection speed; and
- any other information that you send to Baby Buds
How we use the information we collect
Baby Buds may use personal information to:
- Administer this website;
- Personalise the website for you;
- Enable your access to and use of the website services;
- Send to you products that you purchase and your invoice for that purchase;
- Collect payments from you; and
- Send you special offers or discounts.
Where Baby Buds discloses your personal information to its agents or sub-contractors for the purposes above, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement. Baby Buds does not sell, rent or lease any personal information to third parties outside the above parameters.
In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Baby Buds may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.
Security and Passwords
Our Company takes all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Information collected from you will be stored in accordance with Australian data storage standards.
Baby Buds uses encryption technology to protect your transaction and credit card details. This technology encrypts your details prior to transmission over the internet.
Your credit card details are securely transmitted using SSL v3.0 256 bit encryption
Other websites
This website contains links to other websites.
Baby Buds is not responsible for the privacy policies or practices of any third party.
Your consent and updating this policy
By using our website or call centre, you consent to the terms of this Privacy Policy.
Baby Buds may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.
Contact Baby Buds
If you have any questions about this privacy policy or Baby Buds treatment of your personal information, please email to privacy@babybuds.com.au